Table of Contents
Guest Editorial
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Michael A. Keller
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5-6
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Articles
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Diana Farmer, Marcia Stockham, Alice Trussell
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8-25
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Steve Borrelli, Betty Galbraith, Eileen E. Brady
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26-33
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Frada L. Mozenter, Lois Stickell
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34-56
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Alan W. Aldrich
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57-70
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Measuring Quality in Chat Reference Consortia: A Comparative Analysis of Responses to Users’ Queries
Deborah L. Meert, Lisa M. Given
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71-84
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Book Reviews
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Jean Alexander
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85-86
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Karen R. Diaz
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86-88
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Gene Hyde
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88-89
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Mary Manning
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89-91
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Nicole Mitchell
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91-92
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Margot Note
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92-93
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