Rebecca Tolley. A Trauma-Informed Approach to Library Services. Chicago, IL: ALA Editions, 2020. 192p. Paperback, $59.00 (ISBN 978-0838919811).

Abstract

As a deadly pandemic grips the world, this book couldn’t have come at a better time as we deal with a collective ongoing traumatic event. The trauma-informed approach (TIA) changes how we view ourselves, our organizations, and our patrons through centering empathy, compassion, and education about trauma along with its multitude of impacts on psychological, physical, and emotional well-being. TIA acknowledges that there are many contributing factors (known and unknown, micro to macro, historical to current, visible and invisible) that affect individuals, how they navigate and interact in the world, and how they engage in the services provided.