A Comparative Study of Library Surveys of Internet Users at Seton Hall University in 1998 and 2001

Abstract

This article compares data collected in library surveys of Internet users at Seton Hall University in 1998 and 2001. The aim of the comparison is to provide information on changes in library users’ Internet use behavior, satisfaction levels, and problems in using the Internet. The response distribution of the people in different categories represents the population of Seton Hall University in approximate proportions in both surveys. This article discusses the challenges that were met with visible, moderate, and no improvements. It points out what remains to be the major challenge for librarians.