Preparing for the ADA Title II Clarification: A Call to Cultural Change in Virtual Reference

Thomas Gerrish, Katie Gibson

Abstract

In April 2026, the Department of Justice’s clarification of Title II of the Americans with Disabilities Act (ADA) will take effect, defining accessibility requirements for the web and mobile services of public institutions, including academic libraries (U.S. Department of Justice, 2024). These updates formalize expectations that library websites, chat services, and other digital platforms meet Web Content Accessibility Guidelines (WCAG) 2.1 AA standards (World Wide Web Consortium, 2025), which is a necessary threshold many

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DOI: https://doi.org/10.5860/crl.87.2.120
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