Indispensable, Interdependent, and Invisible: A Qualitative Inquiry into Library Systems Maintenance

Ruth Kitchin Tillman


Over thirty years after such systems were first developed, the Integrated Library System underlies most operations of an academic library. Yet in the literature, its day-to-day maintenance is often reduced to a list of tasks. Through interviews with sixteen system maintainers, this study attempts to develop an experiential understanding of its maintenance. Findings suggest that most maintainers find such work meaningful but face barriers when colleagues and administrators don’t understand what they do well enough to support it. This article proposes steps toward building a workplace where core maintenance tasks are recognized and supported.

Full Text:

Copyright Ruth Kitchin Tillman

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Article Views (Last 12 Months)

No data available

Contact ACRL for article usage statistics from 2010-April 2017.

Article Views (By Year/Month)

January: 1200
February: 238
March: 455
April: 89
May: 78
June: 97
July: 126
August: 55
September: 35