What Information Are We Providing to Users with Disabilities? An Analysis of ARL Libraries’ Accessibility Webpages

Abstract

An analysis of ARL libraries’ webpages of accessibility information revealed wide variation in terms of these pages’ findability, length, and coverage. Overall, most of the content elements that were searched for, based on previous webpage studies and user-centered research, were not present on the majority of the webpages. There is clearly much room to expand the accessibility information most ARL libraries provide, which raises questions about whether this is primarily an issue of documentation or reflects true gaps in available resources, services, and facilities. A guide for auditing these webpages was developed to help libraries assess potential gaps in these webpages.