A Mixed-Methods Study of Library Communication with Online Students and Faculty Members

Nick Faulk, Emily Crist

Abstract

To better understand, articulate, and improve the academic library’s impact on online populations, this two-phase mixed-method study examines library communication with online students and faculty. In phase I, online focus group participants responded to vignettes illustrating library communication scenarios. Results from phase I informed the creation of a questionnaire for phase II. Results of both phases demonstrated that patrons’ lack of knowledge about how and when to communicate with the library can serve as a communication barrier, that online patrons highly value being able to access librarians, and that a range of outreach strategies hold appeal.

Full Text:

PDF HTML
DOI: https://doi.org/10.5860/crl.81.3.361
Copyright Nick Faulk, Emily Crist


Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Article Views (By Year/Month)

2025
January: 38
February: 58
March: 72
April: 91
May: 101
June: 136
July: 128
August: 147
September: 152
October: 275
November: 121
December: 206
2024
January: 72
February: 64
March: 74
April: 92
May: 68
June: 95
July: 80
August: 59
September: 93
October: 88
November: 53
December: 55
2023
January: 37
February: 36
March: 36
April: 35
May: 43
June: 44
July: 29
August: 20
September: 89
October: 40
November: 35
December: 33
2022
January: 24
February: 33
March: 59
April: 42
May: 37
June: 22
July: 79
August: 45
September: 35
October: 30
November: 55
December: 44
2021
January: 110
February: 63
March: 88
April: 80
May: 38
June: 50
July: 34
August: 35
September: 46
October: 52
November: 39
December: 25
2020
January: 0
February: 0
March: 0
April: 883
May: 360
June: 109
July: 98
August: 58
September: 78
October: 81
November: 53
December: 110