A Mixed-Methods Study of Library Communication with Online Students and Faculty Members

Nick Faulk, Emily Crist


To better understand, articulate, and improve the academic library’s impact on online populations, this two-phase mixed-method study examines library communication with online students and faculty. In phase I, online focus group participants responded to vignettes illustrating library communication scenarios. Results from phase I informed the creation of a questionnaire for phase II. Results of both phases demonstrated that patrons’ lack of knowledge about how and when to communicate with the library can serve as a communication barrier, that online patrons highly value being able to access librarians, and that a range of outreach strategies hold appeal.

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Copyright Nick Faulk, Emily Crist

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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

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