Relative Influence of the LibQUAL+™ Dimensions on Satisfaction: A Subgroup Analysis

John H. Heinrichs, Thomas Sharkey, Jeen-Su Lim

Abstract

This research study investigates the influence of the identified LibQUAL+™ dimensions on various aspects of the user’s satisfaction with the Academic Library at Wayne State University. Multivariate regression analysis results show statistically significant impact of LibQUAL+™ dimensions on user satisfaction. Moderated regression analysis results show the moderating impact of various demographic variables on the relationships between LibQUAL+™ dimensions and user satisfaction. The results of this research can be used to alter resource allocation expenditures to improve user satisfaction.

Full Text:

PDF
Copyright Copyright © The Author(s)


Article Views (Last 12 Months)

No data available

Contact ACRL for article usage statistics from 2010-April 2017.

Article Views (By Year/Month)

2019
January: 4
February: 3
March: 5
April: 5
May: 8
June: 3
July: 3
August: 2
September: 0
2018
January: 2
February: 1
March: 5
April: 3
May: 1
June: 2
July: 5
August: 2
September: 2
October: 2
November: 3
December: 3
2017
April: 0
May: 2
June: 4
July: 1
August: 1
September: 2
October: 2
November: 1
December: 1