Subject No-hits Searches in an Academic Library Online Catalog: An Exploration of Two Potential Ameliorations

Abstract

This paper describes a study that explored ways in which users’ subject-searching problems in a local online catalog might be reduced. On a weekly basis, the author reviewed catalog transaction logs to identify topics of subject searches retrieving no records for which appropriate information resources may actually be represented in the catalog. For topics thus identified, the author explored two potential ameliorations of the no-hits search results through the use of authority record cross-references and “pathfinder” records providing brief instructions on search refinement. This paper describes the study findings, discusses possible concerns regarding the amelioration methods used, outlines additional steps needed to determine whether the potential ameliorations make a difference to users’ searching experiences, and suggests related areas for further research.