A Comparison of Web-based and Paper-and-Pencil Library Satisfaction Survey Results

Gay Helen Perkins, Haiwang Yuan

Abstract

Although authors have done validation or comparison studies of Web-based and paper-and-pencil surveys for different samples, few have published such studies for library patrons. After publishing its previous Web-based library satisfaction survey, Western Kentucky University Libraries developed a similar survey with identical content for library Web and exit patrons to compare these groups’ responses. This article focuses on the collection of Web and exit survey responses in a two-week period, the transformation of response data for analysis, a comparison of the two samples, and discussion of the potential use of the results. Future research on the Web-based and paper-and-pencil methods themselves is indicated.

Full Text:

PDF
Copyright Copyright © The Author(s)


Article Views (Last 12 Months)

No data available

Contact ACRL for article usage statistics from 2010-April 2017.

Article Views (By Year/Month)

2020
January: 4
2019
January: 3
February: 4
March: 2
April: 3
May: 7
June: 5
July: 3
August: 6
September: 3
October: 10
November: 9
December: 8
2018
January: 8
February: 1
March: 2
April: 3
May: 7
June: 3
July: 5
August: 6
September: 7
October: 5
November: 4
December: 2
2017
April: 0
May: 3
June: 1
July: 3
August: 5
September: 5
October: 4
November: 6
December: 3