Explaining User Satisfaction with Academic Libraries: Strategic Implications

Syed Saad Andaleeb, Patience L. Simmonds

Abstract

Competitive pressures, information availability, rising costs, and an increasingly aware and selective student population mandate that academic libraries become more user focused. This calls for a better understanding of the specific needs of library users in order to provide the appropriate type and level of service that meets those needs. This study proposes and tests a five-factor model to explain user satisfaction with academic libraries. Students availing the services of three academic libraries in Erie, Pennsylvania, were surveyed over a period of three semesters. The model explained 64 percent of the variation in the dependent variable. Strategic implications of the proposed model are discussed.

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