The Shape of Services to Come: Values-Based Reference Service for the Largely Digital Library

Abstract

Much has been said about the technological dimensions of the largely digital library of the future, but little has been said about the service values librarians must advance to make this environment work effectively for all of the library’s users. Libraries must retain the timeless service values of equity of access, personal service, and services tailored to the needs of individuals while exploring new values such as integrating technologies, maintaining holistic computing environments, delivering core services through the network, making technology work for all, and collaborating across administrative lines.