Author Details

Passonneau, Sarah, Sarah Passonneau is Assistant to the Dean and Assessment Librarian, and Dan Coffey is Languages and Literatures Librarian and Instant Messaging Coordinator, both at Iowa State University Library; e-mail:,

  • Vol 72, No 3 (2011): May - Articles
    The Role of Synchronous Virtual Reference in Teaching and Learning: A Grounded Theory Analysis of Instant Messaging Transcripts
    Abstract  PDF