Organizational Learning for Library Enhancements: A Collaborative, Research-Driven Analysis of Academic Department Needs

Jeffery L. Loo, Elizabeth A. Dupuis


This article presents a qualitative evaluation methodology of academic departments for library organizational learning and library enhancement planning. This evaluation used campus units’ academic program review reports as a data source and employed collaborative content analysis by library liaisons to extract departmental strengths, weaknesses, opportunities, threats, and priorities. We illustrate how a systematic review of internal planning documents facilitates the understanding of programmatic goals, identification of cross-unit synergies, and prioritization of library services. Our evaluation used a mix of technological, methodological, and analytical activities suitable for implementation in other academic library settings.

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Copyright © 2015 Jeffery L. Loo and Elizabeth A. Dupuis, Attribution-NonCommercial ( CC BY-NC.

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